Complaints Policy

Whilst we hope that the service we provide is always satisfactory, we do recognise that there may be instances where you will not be satisfied with the way in which a matter has been dealt with.

Please note that our correspondence details the Recognised Professional Body (“RPB”) which governs the Insolvency Practitioner(s) responsible for the matter and this will generally be be found in the footer of our letters.

Whilst we would hope you would allow us to try to resolve the complaint directly before taking your complaint to the Insolvency Practitioner’s RPB, you are able to complain to the RPB at any time through the Insolvency Complaints Gateway which is accessed through the Insolvency Services’ website – by clicking here.

We set out below our complaint’s procedure:

Step 1:

In the first instance please address your complaint in writing to the Insolvency Practitioner(s) appointed on the matter. We will acknowledge receipt of your complaint in writing within seven days of receipt.

We will then endeavour to issue a substantive response in writing within a period of 21 days from the date we receive the complaint unless a different period is detailed in the acknowledgement letter. This period allows for an investigation of the matters that have been raised (if appropriate).

Following receipt of our response if you do not consider that your complaint has been dealt with adequately or fully, please review step 2.

Step 2:

If you are not satisfied with the response from the Insolvency Practitioner appointed, and you have not already lodged a complaint with the RPB, please visit Here to lodge a complaint using the Complaints Gateway.

For assistance with the form / access difficulties please use the following details:

insolvency.enquiryline@insolvency.gov.uk

Telephone: 0300 678 0015, Monday to Friday, 9am to 5pm

The firms professional indemnity insurance is placed with Omnyy LLP of 9th Floor, John Stow House, 18 Bevis Marks, London, EC3A 7JB.

Debt Solutions Limited a trading partner of Currie Young Limited